We’ve validated the fix, and it’s now progressing through our deployment build pipeline. We expect this process to take approximately three to four hours. Once complete, we'll perform a final round of validation before rolling out the fix to all affected customers. Upon further investigation, we have determined that the start time of the impact is earlier than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We'll provide an update upon completion of the fix or if significant information becomes available.
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Our work on this issue is still ongoing.Current status and actions being taken: Our monitoring has shown no further instability and we have considered this incident now under control. We are continuing to monitor closely.We'll provide another update should we find any further information of note. We apologize for the disruption.
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We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
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